Policies

KOKOKOKO India does not run its own shipping service. We dispatch from our Bangalore warehouse through third party couriers, transport companies and cargo carriers. The carrier's own terms, rates and rules apply to every shipment.

Product prices do not include shipping. Freight is charged extra, at actual, as billed by the carrier. It depends on weight, parcel size and volume, distance, pin code and the carrier's own policies, and may include remote area, tail-lift, loading, unloading and last mile charges plus applicable GST.

We share the shipping amount with you before dispatch. We dispatch once the amount is paid, or on a freight-to-pay basis only where the carrier allows it and we have agreed in writing.

We ship by the courier or transport company you name. If you do not name one, we suggest a carrier and you accept it by confirming the order. You may also send your own pickup vehicle, courier, cargo or flight arrangement.

If you ask us to arrange the booking, we do it only as a convenience on your behalf. The carrier is your contracted carrier, and any loss, delay or damage is a matter between you and that carrier.

Delivery is a physical movement of goods. It cannot be promised to the day. Timing depends on location, distance, weight, size of the parcel, the carrier's policies, road conditions, weather, strikes, festivals, permits and other factors outside our control.

We are not responsible for delay, or for goods arriving earlier or later than any estimate we or the carrier gave.

Booked an event? Order well in advance and allow ample time. If you need the goods quickly, you can collect them from our warehouse by appointment, send your own pickup, or arrange your own vehicle or flight.

Risk passes to you when the goods are handed to the carrier, or to your own nominated pickup. After that point we are not responsible for loss, theft, accident, damage, delay or any other incident in transit. Any claim for transit loss or damage is to be made by you against the carrier.

You can protect yourself by taking transit insurance. It is your responsibility to arrange it. If you want us to include it in the booking, tell us before dispatch. The premium is charged to you.

Goods ship in the manufacturer's original cartons. Large items, such as frame pools, may come in more than one carton. Scuffs, dents or marks on a carton from normal handling are not a product defect. Check the carton count and condition when you receive the goods, and follow the steps in the Returns, Damage and Replacement policy.

Give a complete address with a working phone number. Charges for failed delivery, re-delivery, return to origin and carrier storage are payable by you.

Self pickup from our Bangalore warehouse is by appointment. Bring your order number and a photo ID. Inspect the goods before you leave. Visible condition cannot be disputed after the goods leave our premises.

We deliver within India. An order from outside India is accepted only after written confirmation from us. In that case you are the importer of record and are responsible for customs clearance, import duties, taxes and local compliance.

Message us on WhatsApp at +91 82968 26263 with your order number. Your request counts only when we confirm it in writing. If the goods have already been handed to a carrier, the order cannot be cancelled.

If we confirm your cancellation before dispatch, the amount paid is refunded to the original payment method within 7 to 10 working days. Payment charges that the bank, card network, PayPal or gateway does not return to us are deducted from the refund.

A pre-order booking is made by paying 30% of the price. Pre-order goods are ordered from the manufacturer or supplier for you. If you cancel after we have placed that order, the booking amount is not refundable. If you cancel before we have placed it, we refund the amount as described above. If we are the one unable to deliver, the refund rules in the Payment and Pre-order Terms apply.

We may cancel an order if the product is unavailable, the price shown was an obvious error, payment fails or looks fraudulent, or the delivery address cannot be served. You receive a full refund of any amount paid for that order.

Items we have sourced or arranged specially for you cannot be cancelled once we confirm the order.

We run on thin margins and cannot offer free or change of mind returns. Once goods are delivered and accepted, they cannot be returned. This includes a wrong size or model chosen, a change of plan, or a space that does not fit.

Take one continuous, uncut video from the moment you receive the parcel. It should show:

• the sealed carton on all sides, with the shipping label and order number visible
• the carton being opened
• the contents being taken out and checked
• any damage, close up

This video is your proof. Claims without it may be declined.

If a carton is broken or the goods look damaged or defective, tell us within 24 hours of delivery, on WhatsApp at +91 82968 26263, with your order number, the unboxing video and clear photos. Also write the damage on the carrier's delivery receipt when you sign, if the carrier allows it.

Reports made after 24 hours are not accepted, to the extent the law allows.

After we verify your claim, we replace the item or refund it, as we decide. This happens after we receive the goods back from you at our warehouse.

• We have no pickup service. You arrange and pay for the return shipment, at actual cost, through a carrier of your choice.
• Returned goods travel at your risk. Insure them. If they are lost or damaged on the way back, no refund or replacement is due.
• A replacement is shipped at your cost, at actual freight.
• Refunds go to the original payment method within 7 to 10 working days after we inspect the returned goods. Original shipping charges and unrecoverable payment charges are not refunded.

• Goods that were inflated, filled, installed or used, except to test for the defect reported.
• Punctures, tears or damage from sharp objects, rough ground, pets, chemicals, sun, frost, heat or misuse.
• Normal wear, marks or scuffs on cartons and packaging.
• Items missing or damaged but not shown in the unboxing video.
• Accessories that are not listed as included with the product.
• Damage in transit that was not reported within 24 hours.

We may ask for more photos, videos or documents, or have the goods inspected. Our decision is made on that evidence. Nothing here limits any right you have under law that cannot be excluded.

A manufacturing defect is a fault that exists in the product when it leaves the factory, such as a seam failure, a faulty part or a missing component of the product itself. It must be found and reported within 24 hours of delivery.

Open and check the goods as soon as they arrive, and carry out the basic checks described in the product manual within the 24 hour window. A fault noticed only after that period cannot be accepted as a warranty claim.

Follow the steps in the Returns, Damage and Replacement policy: record the unboxing video, message us within 24 hours with your order number, video and photos, and return the goods at your cost when we ask. We repair, replace or refund at our option, after we receive the goods back.

• Any fault reported after 24 hours from delivery.
• Damage in transit, which is a matter with the carrier.
• Damage from incorrect setup, unlevelled or unprepared ground, overfilling, wrong chemicals, poor water care, UV or weather, pets, sharp objects, or any use outside the manual.
• Wear and tear, fading, and consumables.
• Goods that were repaired, altered or opened by anyone else.

This is the only warranty we give. To the extent the law allows, all other warranties and conditions are excluded. Our liability under this warranty is limited to repairing, replacing or refunding the defective item. Your statutory rights as a consumer are not affected.

We dispatch only after the full amount for the order, and the shipping charges, is received. In stock items are paid in full when you order, and we dispatch in about 1 week after payment and after shipping details are settled. The 1 week is an estimate.

Pre-order items are booked with 30% of the price. The remaining 70% must be deposited before the goods are dispatched from our Bangalore warehouse. We tell you when the goods have arrived and the balance is due. We do not dispatch until the full amount is received.

Pre-order timelines of 4 to 7 weeks are estimates. They depend on the manufacturer, international shipping, customs clearance and other factors outside our control.

Pre-order goods travel internationally. If an accident, damage, loss, delay, a manufacturer or supplier problem or any other reason means we cannot get the goods by the promised date, our only obligation is to refund the advance we received for that order.

The refund is made without interest. You have no claim to the goods, and no claim to compensation, damages or any other amount. By paying the booking amount you accept this.

Pay only into the bank account of JumpKing International LLP, or through payment links and checkout pages on kokokoko.in or that we send you. We are not responsible for money paid to any other account, person or number.

If you pay by credit card, debit card, PayPal, an international payment service, a payment gateway or any other mode that charges a fee, you bear that fee, whatever it is. The fee is added to your payment or deducted from the amount we receive or refund. We do not absorb payment charges.

Prices are in Indian Rupees. GST is applicable as shown at checkout. Shipping is extra. We may correct an obvious price or listing error. If we do, we tell you and you can confirm the corrected order or have a full refund of what you paid, less any payment charges we cannot recover.

Online card, UPI and net banking payments are processed by Razorpay. We do not see or store your full card, UPI PIN or net banking details.

If a payment fails but your account is debited, the bank or gateway normally reverses it within a few working days. If you raise a chargeback or dispute on a delivered order, we will respond with the order, delivery and unboxing evidence we hold.

Our GSTIN is 29AAMFJ0294M1ZQ. Give us your GSTIN with the order if you need an input tax invoice. We cannot change an invoice after it is issued.

KOKOKOKO India is operated by JumpKing International LLP, 45 Royal Enclave, Jakkur, Bangalore 560064, Karnataka, India, GSTIN 29AAMFJ0294M1ZQ. Email: hello@jumpkingindia.com. In these terms, "we", "us" and "our" mean JumpKing International LLP.

By placing an order or using this site you agree to these terms and to every policy on this page. You confirm that you are at least 18 years old and able to enter a binding contract. If you buy for a business, you confirm that you are authorised to do so.

We try to keep descriptions, sizes, prices and images accurate. Images are illustrative. Colours, patterns and dimensions may differ slightly, and manufacturers can change specifications without notice. Photos of installed pools show customer set-ups, and accessories seen in them may be sold separately. Check the listing for what is included.

An order is an offer to buy. A contract is formed when we confirm it. We may refuse or cancel an order as described in the Order Cancellation policy.

You are responsible for choosing a product that suits your space, for site preparation, installation, safe use and maintenance. Read the Safety and Use notice before you buy.

To the fullest extent the law allows, we are not liable for indirect, incidental, special or consequential loss, loss of profit, loss of use, event cancellation, or loss arising from delay, carrier acts, or misuse. Our total liability for any claim relating to a product is limited to the amount you paid for that product.

Nothing in these terms excludes liability that cannot be excluded by law, or limits your rights under the Consumer Protection Act, 2019 or other applicable law.

We are not liable for failure or delay caused by events beyond our reasonable control, including natural disasters, floods, fire, pandemic, war, strikes, government action, supplier or carrier failure, and shortage of stock.

Site content, photos, text and design belong to us or our licensors. Brand names such as Bestway and Intex belong to their owners. Do not copy, scrape or reuse our content without written permission, and do not misuse the site or interfere with its operation.

These terms and every order are governed by the laws of India. Before any proceeding, you agree to give us a written notice of the dispute and 30 days to resolve it. Subject to that, the courts at Bangalore, Karnataka have exclusive jurisdiction over any dispute.

We may update these policies. The version published on this page on the day you order applies to that order. Continued use of the site means you accept the updated policies. The date at the top of each policy shows when it was last changed.

If a part of these terms is found invalid, the rest stays in force. These terms and the policies on this page are our entire agreement with you for the sale. We may assign our rights to a successor. Notices to us go to hello@jumpkingindia.com, on WhatsApp at +91 82968 26263, or to the address above.

Pools, spas and ice baths are not toys. Drowning can happen quickly and silently. Children and weak swimmers must be watched by a responsible adult at all times. These products are not for diving and are not supervised by a lifeguard. Empty or secure them when they are not in use, and follow the local rules for fencing and covers.

Set up on level, firm ground that is free of stones, roots and sharp objects. Follow the manual for filling, load and capacity. Heavy loads, uneven ground or overfilling can cause failure. Check your terrace, balcony or floor can carry the weight of a filled pool. Check any rules of your housing society, building or local authority.

Pumps, filters and heaters must be connected through a suitable earth leakage protection device (ELCB or RCD) by a qualified electrician. Keep cables and plugs dry and away from water. Disconnect power before maintenance.

Hot water and cold exposure affect the body. People with heart conditions, high or low blood pressure, pregnancy, or other medical conditions, and those who are unwell, should speak to a doctor first. Do not exceed the temperature and time limits in the manual. Never use after alcohol or while drowsy.

Keeping water clean and safe is your responsibility. Use the right products in the right amounts, and never mix chemicals. Store chemicals out of reach of children.

Our products are sold for you to set up yourself, following the manual. Any installation service, if we offer it, is a separate arrangement agreed in writing.

To the extent the law allows, you use these products at your own risk. We are not liable for injury, loss or damage arising from use contrary to the manual or this notice.

JumpKing International LLP, 45 Royal Enclave, Jakkur, Bangalore 560064, India, operating KOKOKOKO India, decides how your personal data is used. Under India's Digital Personal Data Protection Act, 2023 we are the Data Fiduciary. Under the GDPR and UK GDPR we are the controller.

• Contact details: name, phone, email.
• Billing and delivery address, and GSTIN if you give one.
• Order and payment status. Card, UPI and bank details are entered with Razorpay, not with us.
• Messages and calls with us, including on WhatsApp, and the photos and videos you send for a claim.
• Device and usage data, such as IP address, browser, pages viewed and cookie identifiers.

• To process, ship and support your order, and to issue invoices (contract and legal obligation).
• To handle claims, warranty and grievances (contract and legitimate interest).
• To keep the site secure and prevent fraud (legitimate interest).
• To understand how the site is used and improve it (consent where required, otherwise legitimate interest).
• To send updates or offers, only where you agreed. You can stop at any time.

We share only what is needed with couriers and transporters, the payment gateway, our hosting and technology providers, analytics and advertising tools, accountants and auditors, and authorities when the law requires. These parties act on our instructions or under their own legal duties. We do not sell personal data.

Some of our providers store or process data on servers outside India. We use providers that apply appropriate safeguards, and we transfer data only as the law permits.

We keep personal data for as long as needed for the purposes above, including warranty and dispute periods, and for as long as tax, accounting and company law require, generally up to 8 years for invoices and payment records. We then delete or anonymise it.

We use reasonable technical and organisational measures to protect your data. No system is completely secure. If a breach affecting you occurs, we will inform you and the authorities as the law requires.

Depending on where you live, you may have the right to:

• access your data and get a summary of how it is used;
• correct or complete it, and have it erased;
• withdraw consent at any time (this does not affect earlier use);
• restrict or object to some uses, and receive your data in a portable format (GDPR);
• nominate someone to exercise your rights if you cannot (DPDP Act);
• complain to us, and to the Data Protection Board of India or your local supervisory authority.

To use a right, email hello@jumpkingindia.com, message us on WhatsApp at +91 82968 26263, or write to the address above. We may need to verify your identity. We aim to reply within 30 days.

Our site is for adults. We do not knowingly collect personal data of anyone under 18. If you think a child has given us data, tell us and we will delete it.

See the Cookie Policy for how cookies are used. Our site may link to other sites that have their own privacy practices, which we do not control.

We may update this policy and will show the date of the latest change at the top of this page.

Cookies are small text files stored on your device when you visit a site. They help the site work, remember your choices and measure use.

• Essential: keep your cart, sign-in session, checkout and site security working. The site cannot work properly without them.
• Preferences: remember choices such as your last selections on a page.
• Analytics: help us see which pages are used so we can improve the site, for example through Google Analytics.
• Payments: set by Razorpay when you pay, for security and fraud prevention.
• Advertising: set by advertising tools, if enabled, to measure and improve our ads.

Change my cookie choice

You can block or delete cookies in your browser settings. If you block essential cookies, the cart and checkout will not work. Where the law requires your consent for non-essential cookies, we ask for it and you can withdraw it at any time. Other opt-outs are available from the providers, such as Google's own opt-out tools.

We may change this policy as our tools change. The date at the top shows the latest update.

Email hello@jumpkingindia.com, message us on WhatsApp at +91 82968 26263, or write to the Grievance Officer, JumpKing International LLP, 45 Royal Enclave, Jakkur, Bangalore 560064, Karnataka, India. Please include your name, order number, phone number and a clear description of the issue, with any photos or videos.

• We acknowledge your complaint within 48 hours.
• We review it and may ask for more details.
• We aim to resolve it within one month of receiving it.

This also covers requests about your personal data under the Privacy Policy.

You may approach the consumer forum or other authority that has jurisdiction. You can also use the National Consumer Helpline. For disputes with us, the governing law and jurisdiction in the Terms of Sale and Use apply.

Dealer and bulk prices are for businesses, resellers, developers, villas, farmhouses, resorts and institutions buying in quantity. We may ask for your GSTIN, business details and a trade reference before we quote. We may decline a dealer request without giving a reason.

Dealer prices are given only in a written quote, by email or WhatsApp, and are valid for the period stated in it. Prices exclude GST and shipping unless the quote says otherwise. Prices and availability can change when the quote expires, and stock is not reserved until payment is received.

Dealer orders are 100% prepaid before dispatch. Pre-order lines follow the 30% booking and 70% before dispatch rule, and the pre-order refund terms, in the Payment and Pre-order Terms. Credit or any other payment arrangement exists only if we confirm it in writing. Payment charges are borne by the buyer.

The Shipping and Delivery, Order Cancellation, Returns and Warranty policies on this page apply to dealer orders in full. Freight is extra, at actual. Risk passes to you when goods leave our warehouse. Transit damage and manufacturing defects must be reported within 24 hours of delivery with an unboxing video. We do not accept stock returns once goods are accepted.

You act as an independent business, not as our agent, employee or partner. You are responsible for what you tell your customers, for your own invoices, taxes and licences, and for the safe use guidance in the Safety and Use notice. Do not claim that we or the manufacturers endorse your business, and do not make promises about our products that we have not made. You deal with your own customers' claims, subject to our warranty to you as described on this page.

Brand names such as Bestway and Intex belong to their owners. You may sell genuine goods you bought from us, and may use our product photos and descriptions to do so, but you may not present yourself as KOKOKOKO India or as the manufacturer.

Unless we agree in writing, a dealer has no exclusive territory, no minimum price protection and no right to future supply. We may change dealer terms, stop supply or end a dealer relationship at any time, without liability for stock you have already bought.

Dealer orders are governed by the laws of India. The courts at Bangalore, Karnataka have exclusive jurisdiction, after the 30 day written notice step described in the Terms of Sale and Use.

Email hello@jumpkingindia.com or message us on WhatsApp at +91 82968 26263 with your business name, GSTIN, city and what you want to buy.