Pre-ordering How 30% booking and 4 to 7 week delivery works

Most above-ground pools sold in India are imported, and many sellers keep very little stock. At KOKOKOKO, every pool is brought in to order. If that sounds unfamiliar, this guide explains each step, from booking to the first swim, so you know exactly what to expect.

Why pools are mostly imported to order

Pools are large, bulky products. Sizes marked In stock are simpler: you pay in full and get delivery in about 1 week. Holding every size, shape and model in a warehouse would mean a huge inventory, and the cost would end up in your price. Importing to order lets us offer a wide range of genuine Bestway and Intex pools without overstocking.

The trade-off is time. Instead of walking out with a box today, you wait a few weeks. The benefit is that you choose exactly the model, size and accessories you want, with a proper GST invoice.

The booking process step by step

1. Choose your pool. Browse the pools collection or ask us on WhatsApp for help with size and type.
2. Confirm the details. We confirm the model, size, pump, accessories and total price, including delivery to your city.
3. Pay the 30% advance. This books your order and starts the import process.
4. Wait for shipping. Your pool is brought in, usually within about 4 to 7 weeks.
5. Pool arrives at our Bangalore warehouse. We inform you and check the goods.
6. Pay the 70% balance. This is paid at that point, before dispatch.
7. Dispatch and delivery. We ship across India, and you receive a GST invoice.

Exact timelines can vary with shipping schedules, customs and the season, so treat 4 to 7 weeks as a typical window, not a guarantee.

What the 30% advance means

The advance is a booking payment, not a deposit you can walk away from casually. It is used to place your order, so please confirm your size and model carefully before paying.

Why we ask for it

Because each pool is imported specifically for you, the advance shows that the order is firm. It also helps cover the cost of bringing the product in.

What it does not cover

It is only the first part. The remaining 70% is paid when the pool reaches Bangalore, before dispatch to you. Please ask us about cancellation and change terms before you book, so everything is clear in writing.

What to do during the 4 to 7 weeks

Do not just wait. Use the time to get your site ready, so your pool is in the water within days of arriving.

• Choose the exact spot and mark the outline with a rope.
• Level the ground. Remove stones, roots and sharp objects, and make the surface firm and flat.
• Plan the water source. If you rely on tankers or a borewell, schedule the fill and check the water quality.
• Arrange power. You will need a safe, earthed outdoor socket within reach of the pump.
• Check society rules or get a structural check if the pool is going on a terrace.
• Buy supporting items such as a cover, test kit and cleaning tools.

Delivery, invoice and receiving your pool

Once you pay the balance, we dispatch the pool from our Bangalore warehouse to your address. Delivery time depends on your city and the courier.

When it arrives

• Check the outer boxes for damage before signing.
• Open and inspect the contents soon after delivery, and tell us at once if anything is missing or damaged.
• Keep the box and the GST invoice safely for warranty purposes.

Large or bulky items

Big frame pools come in heavy boxes. Make sure someone is home to receive them, and that a gate or lift can handle the size.

Planning around the season

Because of the 4 to 7 week lead time, timing matters. If you want a pool for peak summer, order well ahead.

• Summer (March to June): start your search by January or February.
• Festival or holiday use: add a few extra weeks of buffer for Diwali, Holi or school breaks.
• Monsoon: shipping is possible, but setup is easier on dry days.

Starting early also means you can compare options calmly, such as frame pools against inflatable pools, instead of rushing at the last moment.

If you are a dealer, resort or homestay, share your GSTIN on WhatsApp and we will send B2B pricing and discuss bulk or staggered orders. Pool prices, rules and tax rates can change, so confirm GST treatment with your CA if you plan to claim input credit.

Why buyers choose to pre-order

Many people are nervous the first time they pay an advance for something that has not yet arrived. That is understandable. Here is why this model works well for large products like pools.

• Wider choice: you are not limited to whatever happens to be on a shelf. You can pick the size and shape that actually fits your space.
• Genuine products: orders come through proper import channels, with a GST invoice for your records.
• Fair pricing: without a big stock of unsold pools, there is less cost to pass on.
• A clear payment plan: you pay in two steps, 30% to book and 70% when the pool is ready to ship.

Questions to ask any seller before paying an advance

• What exactly am I buying, with model and size written down?
• What is the expected delivery window, and who will update me?
• What is the refund or change policy?
• Will I receive a GST invoice and warranty details?

At KOKOKOKO we are happy to answer these on WhatsApp before you pay anything, because a confident buyer is a happy buyer.

Frequently asked questions